Volga Bath Fittings

Refund and Returns Policy

Volga Metal Industries – Refund and Return Policy

Thank you for shopping with Volga Metal Industries. We aim to provide quality products and exceptional service to our valued customers. Please read our refund and return policy carefully to understand your rights and responsibilities when making a purchase.

Returns

We accept returns for eligible products within 7-8 working days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Initiating a Return

To initiate a return, please contact our customer service team at [your email address or phone number]. Provide your order number, a detailed explanation of the reason for the return, and any supporting documentation or images if applicable. Our customer service team will guide you through the return process.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact our customer service team. We will provide instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable, including but not limited to [list any specific non-returnable items]. These items will be clearly marked as non-returnable on the product page.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7-8 days of receiving your order. We will provide instructions on how to return the item or, if feasible, we may arrange for a replacement.

Cancellations

To cancel an order, please contact our customer service team as soon as possible. If your order has not been shipped, we will cancel it and process a full refund. If the order has already been shipped, the standard return process applies.

Late or Missing Refunds

If you haven’t received a refund within the stipulated timeframe, first check your bank account. Then, contact your credit card company or bank, as there may be processing time before your refund is officially posted.

Contact Information

If you have any questions or concerns about our refund and return policy, please contact us at:

  • Volga Metal Industries
  • BA-25, Mangolpuri Indl. Area, Phase-II,
  • Delhi – 110034, India
  • Phone: +91-11-45038523
  • Email: neerajgarg88@yahoo.com

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